MAIN PURPOSE OF ROLE:
• A passionate person who understands the importance and value of every single colleague within the Compass Community, you will be responsible in supporting regions to retain their colleagues working within the Staff Retention and Engagement strategy and associated frameworks
• The purpose of a Retention and Engagement role is to foster a positive, motivated, and committed staff cohort, developing and implementing strategies that improves engagement, satisfaction, and long-term retention.
• To ensure that we create a culture where colleagues are listened to and supported so that Compass remains their agency of choice for their career.
• To work within the retention and engagement strategy and framework to create an environment where individuals feel valued, supported, and connected to the residential service goals, reducing turnover, retaining top talent and improving satisfaction.
ESSENTIAL RESPONSIBILITIES:
• To conduct retention meetings when colleagues are either at risk of leaving or have submitted their resignation with the objective to engage and influence the colleagues to remain within the service.
• To collate all insight and data including ‘reasons for leaving’ data and share with operations and HR on a monthly basis and present possible solutions for consideration
• With Director of Residential and HR, identify key themes and actions, recognition or rewards, required to improve colleague retention and engagement and ensure that retention goals are aligned with the group overall objectives
• To share information and work in partnership with key stakeholders across the service to ensure that all regions are updating and implementing the local retention strategy based on local and latest data and information.
• To liaise with newly inducted and onboarded colleagues to understand their experiences in the first 8, 26 and 52 weeks and ensure that they are effective
• To work with residential key stakeholders in embedding the buddying process.
• To hold and review the ‘Staff at Risk Register’ in conjunction with the regions, supporting them to resolve issues for/with staff who are at risk of leaving the agency.
• To ensure that colleague views are regularly collected, heard, and embedded into service delivery models both locally and nationally.
• Engage with managers and leaders across the service to understand local staffing challenges, undertake research and help provide solutions, providing healthy challenge to understand root causes
• Where necessary, identify key external partners to complement our service offering to our staff
• Work with colleagues to ensure Compass maximises the Staff Recommendation Bonus Scheme
• Submit monthly reports against key targets for Residential and HR Director updates.
• Understand the wider offering of support to all colleagues to help signpost help where needed.
FURTHER RESPONSIBILITIES:
• To work within and promote ‘Compass Visions and Values’ in all areas of your role
• Review and maintain a Retention Strategy across the Group in conjunction with key stakeholders, delivering against targets set.
• To have an understanding of sector knowledge and competitors
• Work alongside the Communications and Marketing team to celebrate good news stories
• Attend regular supervision and annual appraisal meetings with line manager
• Participate in appropriate training and professional development opportunities.
KNOWLEDGE, SKILLS AND ABILITIES:
• Data analysis and reporting abilities
• Excellent oral and written communication skills with an ability to motivate, engage and work alongside others to achieve targets.
• Excellent IT skills with high levels of Excel literacy and ability to work remotely.
• Good interpersonal skills, problem solving and conflict resolution with the ability to work with at all levels within the Group.
• Excellent organisational skills, working with levels of self-responsibility and monitoring.
• Excellent active listening skills and the ability to formulate a balanced view.
• Experience of working to personal targets.
• Ability to work under pressure and handle changing priorities.
QUALIFICATIONS, REGISTRATIONS AND EXPERIENCE REQUIRED
• A qualification in Business /Management/Customer Service. (Desirable)
• At least 3 years’ experience working in a customer facing role. (Essential)
• Ability to influence, engage, negotiate, mediate, and build effective relationships with a wide variety of stakeholders. (Essential)
• Experience of the Social Care market. (Desirable)
• Experience of analysing customer needs at a local and strategic level. This includes the ability to analyse and report against key data. (Essential)
• Ability to allocate and review priorities and meet deadlines. (Essential)
• To work under remote supervision, to make decisions and act on own initiative. (Essential)
• A commitment to Equal Opportunities in all work practices with specific consideration to employees protected characteristics age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race & ethnicity; Religion & belief and sexual orientation. (Essential)
• A recognition and adherence to Compass policy and procedures, working in line with policy at all times. (Essential)
PHYSICAL DEMANDS:
• Full current driving licence and ability to travel within England and Wales, including some overnight stays.
• Additional hours commensurate with post and service demands with an ability to work some weekends and evenings when required.
• The ability to work flexibly from different Compass offices and from home in agreement with management.
SAFEGUARDING:
• Safeguarding is everyone's responsibility, and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.
• Familiarisation with, and adherence to, the appropriate organisational Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training.
• All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency. Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities regarding safeguarding children and vulnerable adults.
DATA PROTECTION:
• In line with national legislation, and organisational policy, all data will be processed in a fair and lawful way, for the specific registered purpose and not disclosed in any way incompatible with such purpose or to any unauthorised persons or organisations.
CONFIDENTIALITY:
• We attach the greatest importance and confidentiality to all child, staff and other data held by us. All data should be treated as confidential and should only be disclosed on a need to know basis.
• Under no circumstances should any data be divulged or passed on to any third party who is not specifically authorised to receive such data. Due to the importance that we attach to confidentiality disciplinary action can be taken for any breaches of confidentiality. All members of staff are expected to comply with national legislation and local policy in respect of confidentiality and data protection.
• All employees should be mindful of the six-information management Caldicott principles when dealing with data belonging to the organisation and person identifiable information.
1. Justify the purposes of using confidential information
2. Only use it when absolutely necessary
3. Use the minimum that is required
4. Access should be on a strict need to know basis
5. Everyone must understand their responsibilities
6. Understand and comply with the law.